our Heartland Homes - Pittsburgh #1 Custom Home Builder experience.
For more than two decades Heartland Homes has designed and built custom homes and communities.
Here are the details of our Heartland Homes Pittsburgh's #1 custom home builder experience.
our Heartland Homes custom home. Photo of our custom home is
our Heartland Homes custom home at 6 months old.
We are simply home owners, not home builders. We do not work for or in the construction industry or any industry similar.
We were simply looking for our first brand new home to buy and this is our new home experience.
Our photos will share everything we see, we've seen and continue to see.
Not sure if you can dispute photos and what we have posted is only 1/4 of the
photos of our Heartland Homes home we have taken.
our Heartland Homes built home details. Our CHRONOLOGICAL Timeline.
We believe our facts to be very simple and straight forward.
We have nothing to hide, nor did we intend on having to spend the hours, monies, or the time on this new home experience that we did.
We bought a brand new first owner home with the expectations of moving in and enjoying our brand new home.
Our complete Heartland Homes review of our history is to the left of this text.
Our photos may not be 100% in order, but our timeline to the left definitely is.
A quote from Heartland Homes President Marty Gillespie.
In the Pittsburgh Post-Gazette April 2009.
NEW!!!! Click to view our main Heartland Homes photos of our
custom home.
Click on the photo above for details to our WALL OF Heartland Homes photos.
Water issues started with our Heartland Homes, built new home 3 months AFTER our 1st owner brand new home closing.
Our water issues were not resolved.
our custom home by Heartland Homes.
click to view custom home photo of our home - 6 months after closing.
our Heartland Homes model home we chose was the Jefferson model. Click to view photo of our basement from July 2005.
See the newspaper in the photo with the date. Along with communication from
Heartland Homes regarding our water problems since their first email July
22, 2004.
Our Heartland Homes was new home construction. Photo of our Heartland Homes
home below is from July 2005 as well.
our Heartland Homes custom home photo from November 2005.
Click to view our Heartland Homes custom home photo below. See our timeline
of photos starting May 2004 - June 2005along with emails from
Heartland Homes regarding our "wet basement remedy" and "we will
continue to work TOWARDS A SOLUTION", etc..
Click to view 8 photos of the basement of our home, starting 3 months after
closing on a brand new first owner Heartland Homes home.
Review the photos we have posted everywhere. The photos towards the top of this page will give you complete clarity of our water infiltration issues we encountered. Over time and in our opinion, we don't see less water coming into our brand new home, we see quite a bit. In our opinion we have WET AREAS, not "DAMP SPOTS", please review our photos of our Heartland Homes built home. Pittsburgh Heartland Homes built home.
always click to view larger photo
our custom home by love Heartland Homes.
Here is our Heartland homes floor plan for our custom home.
Click to view larger image of our floor plan.
Photos of our custom home by Heartland Homes. Click arrow to start
viewing our Heartland Homes photos of our custom home.
Photos are actual photos from various time frames. We haven't taken the
time to put the photos in chronological order yet.
If you are truly interested in the chronological order, see Our
CHRONOLOGICAL Timeline a few pictures above.
Welcome to our first Heartland Homes home.
Our home is less than 1 year old in this photo Heartland
Homes home.
our custom Heartland home. Photo of our basement in our custom built home. It is difficult to dispute actual photos.
Welcome to our love Heartland Homes custom home. Photo of basement in our custom built home, Pittsburgh PA.
Our custom love Heartland Home, water in our foyer 19 months after closing on our brand new home.
See above to view our Heartland Homes floor plan.
Review our Pittsburgh Heartland Homes lawsuit details.
Review our Heartland Homes lawsuit.
Our Heartland Homes Pittsburgh review.
Over 5 years of water infiltrating our Heartland Homes brand
new 1st owner home. February 2004 we
closed on our Heartland Homes home. May 2004 our water
infiltration issues started with our custom built home.
DURING our 1 year warranty: Heartland Homes emailed us
stating they were working on our water
infiltration issues.
Click on image below to review emails from Heartland Homes our custom home builder to us regarding our water infiltration issues. Click on image above, you can then zoom in to read all three emails from
Heartland Homes.
July 22 2004 - 2 months after our water infiltration issues start,
Heartland Homes states - "Wet Basement remedy to begin in the next few weeks.
We are working with Supervisor."
September 21 2004 - 4 months after our water infiltration issues start. Our custom home builder Heartland Homes states - "Due to the EXTREME AMOUNT of WATER Friday, etc."
January 21 2005 - 8 months after our water infiltration issues start.
11 months after we closed on our brand new Heartland Homes home, Heartland Homes states -
"...We will CONTINUE to Work Towards a Solution. The weather is a factor now. etc"
NOTE Heartland Homes never sent anyone into our home to investigate our water infiltration issues until AFTER we filed a Heartland Homes Pittsburgh complaint with the Better Business Bureau. always click to view larger photo.
Every time we experienced water issues we sent an email w/digital photos to Heartland Homes.
May 21 2004 is when water first infiltrated our brand new Heartland Homes custom built home.
From May 21, 2004 - January 21 2005
(8 month timeframe) we sent 17 emails to Heartland Homes Warranty Department.
See our 2004 Heartland Homes photo collection of custom home.
NO communication from Heartland Homes Warranty Dept. September 22/23 2004 through January 20 2005.
January 21 2005 - 8 months after our water infiltration issues start. 11 months after we closed on our brand new Heartland Homes home, Heartland Homes states -
"...We will CONTINUE to WORK TOWARDS a SOLUTION. The weather is a factor now.
Photos of our custom Heartland Home below is from May, June, July 2005..
May 2005 We hear nothing further from Heartland Homes our custom home builder. No one came into our home at any time during our 1 year warranty to specifically view our water issues. No one from Heartland Homes called us to ask us IF our water infiltration issues were resolved. Basically we followed Heartland Homes protocol to report our issues. Heartland Homes responded three different times with the emails you see above, they were working on our issues, that was it.
We did call and speak to someone specifically within the Heartland Homes warranty Department. What we were told, we decided not to post on our website. At our trial it was considered here say, so we are leaving that comment out of our details.
May/June 2005 - We send a letter to the owner(s) of Heartland Homes - certified letter signed for, almost 3 weeks later - no response. Click image directly below to view part of the letter, some photos and additional details including signature our certified letter was received.
Founder of Heartland Homes Pittsburgh is Alan Gillespie.
Our certified letter was addressed to both Alan Gillespie and Marty Gillespie.
Love Heartland Homes Pittsburgh's #1 custom builder.
See signature, excerpt, additional information in image above.
June 2005 - After we file our Heartland Homes Pittsburgh complaint with the Better Business Bureau; the VP of Heartland Homes, now President of Heartland Homes Marty Gillespie calls me to discuss our issues on June 16 2005.
In June 2005 Marty Gillespie also visits our home to introduce himself and also review the issues we are having with our Heartland Homes built home.
Click to view our Heartland Homes Better Business Bureau (BBB) details.
Review all three responses from Heartland Homes to the Better Business Bureau directly below. Click on the black and white image below to view larger size and complete details.
Marty Gillespie is now the President of Heartland Homes Pittsburgh at least during our court trial in December 2008.
That is how he introduced himself on the stand in December 2008.
Marty Gillespie of Heartland Homes in Pittsburgh visited our home June 2005. Emails I sent to Marty Gillespie below are after his visit. Emails are from July 2005, August 2005 and two emails I sent to him September 2005.
I don't recall when I received Marty Gillespie's email address. It could have been given it to me during our initial phone conversation, when Marty Gillespie called me after we filed our complaint with the Better Business Bureau or during his visit to our home that his company, Heartland Homes in Pittsburgh built. I don't recall exactly what I received it, but his email address was given to me.
I took the emails I sent to Marty Gillespie in 2005 and converted the emails into images. Images are a lot easier to read in our opinion. Click to view the very large images showing a set of the photos that were included in each email to him. Once you click on the image, you may see a magnifying glass in your browser window. Move that magnifying glass over and click on the image again to make the email larger to view and read.
email dated July 2005
Review email with photos sent to Marty Gillespie Heartland Homes Pittsburgh less than 1 month after Marty visited our home to view our water issues.
email dated August 2005
Review email and photos sent to Heartland Homes Pittsburgh,
Marty Gillespie.
email dated Sept 21 2005
Photos sent to Marty Gillespie of Heartland Homes Pittsburgh regarding our Heartland Homes issues.
email dated Sept 29 2005
Heartland Homes Pittsburgh our builder. Image is email with digital photos of our Heartland Homes built home we sent to Marty Gillespie of Heartland Homes. 3 months after Marty Gillespie visited our home.
June 21 2005 - Marty Gillespie of Heartland Homes confirms a date and time to come to our home to see our water issues. Marty also brings along Craig, Craig is introduced to be as our point person or foreman (if you will). Marty discussed what needed to be corrected with our home and Craig was to ensure this work was handled. I, Dave Romesburg was present and I am paraphrasing, basically that was the reason for the visit from Marty Gillespie and Craig, from my understanding.
June 29 2005 - Heartland Homes response to the Better Business Bureau;
"We met with Mr. Romesburg and discussed solutions for his door and Wet Basement problems."
PLEASE be sure to review "Our Detailed Heartland Homes Experience" tab towards the top of the page. This page explains the details of the chain of events leading up to after our 1 year warranty with all of our water infiltration issues still existing.
Key reference point: Review the timeline, out line below to see how our water issues change & how the terminology changes
between the Heartland Homes Warranty Dept, the Better Business Bureau, then the State Attorney Generals office.
Please review all 4 responses below from Heartland Homes to the Better Business Bureau and PA State Attorney Generals Office.
June 29 2005 Heartland Homes response to the complaint we filed with the Better Business Bureau;
"We met with Mr. Romesburg and discussed solutions for his door and Wet Basement problems."
NOTE: Marty Gillespie now President of Heartland Homes Pittsburgh visits our home shortly before we receive this letter. He reviews our issues and introduces me to the foreman that take care of our issues.
Heartland Homes response to the BBB - 16 months after our new home closing.
KEY NOTE **READ all three responses from Heartland Homes to the Better Business Bureau in the black and white image below.
October 4 2006 Heartland Homes response
to the Better Business Bureau.
After we find water in our ELECTRICAL PANEL after trenching work is performed by Heartland Homes.
(Heartland Homes states a "Compromised Conduit was found",
"Company Seeks To Make Repairs."
Heartland Homes response to the BBB-16 months after we filed our BBB case.
October 17 2006 13 days after the
Heartland Homes response
"Company seeks to make repairs"
Heartland Homes states
"Company Further States they are NOT responsible for Damp Spots on foundation walls."
NOTE: keep in mind, this is well over 2 years AFTER we report water infiltration into our home.
This is over 1 year after the
VP of Heartland Homes visits our home and introduces the foreman that will be
working on our issues.
Heartland Homes response to the BBB-13 days after the "COMPANY SEEKS TO MAKE REPAIRS" response.
This response states Heartland Homes is not responsible for "Damp Spots on foundation walls".
November 3 2006 less than a few weeks AFTER
Heartland Homes state they are "not responsible for damp spots on foundation walls..."
17 days later....
See updated images below that show we have water issues after the November 6 2006 dated response from
Heartland Homes.
Our dated photos included below are
Dec 8 2006,
February 9 2007,
May 2 2007,
July 11 2007,
July 17 2007,
December 2008.
See details and photos by clicking on the images directly below.
Response to the complaint against Heartland Homes Pittsburgh to the State Attorney Generals office.
our photos of our Heartland home.
Read all three responses from Heartland Homes to the Better Business Bureau directly below. Click on the black and white image below to view larger size and complete details.
Heartland Homes response to the State Attorney Generals Office is
"Heartland Homes will continue to MONITOR the situation but believes that the remedial steps taken have ELIMINATED THE WATER STAINING ISSUE."
NOTE: our issues are not resolved and we go from a WET BASEMENT, to DAMP SPOTS, back to ELIMINATED THE WATER STAINING ISSUE..
Heartland Homes response to the complaint we filed with the State Attorney Generals Office.
Also note 17 days AFTER Heartland Homes responded to the BBB,
Heartland Homes is not responsible for "DAMP SPOTS"
always remember Please Click On any Image anywhere To View The Larger Full Sized Image.
The terminology or wording specifically from Heartland Homes goes from; (see all original scanned letters further above, including emails from heartland homes)
"Wet Basement remedy" dated July 22 2004 (email to us they were working on our water issues),
TO"Due to the Extreme Amount of Water" dated Sept. 21 2004 (email to us they were working on our water issues),
TO"Wet Basement" dated June 29 2005 - to Better Business Bureaufrom Heartland Homes
THEN 15+ months later in 2006 - to Better Business Bureau "Company seeks to make Repairs" dated October 4 2006
After we find water in our ELECTRICAL PANEL. (Heartland Homes states a "COMPROMISED CONDUIT was found"),
THEN 13 Days later in 2006 - to Better Business Bureau
"Damp Spots" dated October 17 2006 (TO the Better Business Bureau),
NOTE: "Company further states they are not responsible for damp spots on foundation wall."
THEN 17 Days later in 2006 - to State Attorney Generals Office
"Heartland Homes will continue to monitor the situation but believes that the remedial steps taken have
ELIMINATED THE WATER STAINING ISSUE" dated November 3 2006 (TO the State Attorney Generals Office).
NOTE: We signed documentation at our closing that stated what Heartland Homes did and did not cover in their warranty.
We knew Heartland Homes Warranty did not cover "DAMP SPOTS" as referenced in their warranty.
We were never told we had "Damp Spots", every reference from Heartland Homes stated our issues
were "WET" issues since July 22 2004, again see emails from Heartland Homes, initial response to the BBB from Heartland Homes, etc.
June 2005 - Please keep in mind that Marty Gillespie President of Heartland Homes (VP of Heartland Homes at that time)
entered our home AFTER we filed our Better Business Bureau case to see our issues.
Never once when Marty Gillespie, Vice President of Heartland Homes Pittsburgh at the time, was at our home, (after we filed our Better Business Bureau case),did he tell me our issues were "damp spots".
Marty Gillespie looked at our issues, introduced me to Craig and discussed with Craig what needed to be done.
Craig was introduced to me, Dave Romesburg, as the foreman to take care of our issues and be our go to person, period!
Heartland Homes quote from Marty Gillespie President of Heartland Homes.
Pittsburgh Post-Gazette April 2009.
August 26 2009 - Additional costs we've incurred buying our new home.
Cost breakout further below does NOT include the actual costs to repair our home to STOP over 5 years of water infiltration.
Please ALSO NOTE since our trial December 2008 and the discontinuance we filed with our case April 27 2009
(see Court Trial Details) (due to the fact we had to already spent over $25,000.00 to get to that point, WITHOUT repairs to our home).
Our court verdict was less than $12,000.00 and that was appealed by Heartland Homes; We also discovered window and door flashing not installed in areas where we removed brick (by chisel) & pulled back our vinyl siding.
According to the 2000 International Building Code, 2003 International Building Code,
the window Manufacturer of our windows Andersen Windows and the Certified Structural Engineer we paid to inspect our home;
flashing IS to be installed.
Below are photos showing where we chiseled the brick from the front of our home. Additionally we pulled our siding back to verify whether flashing was installed, per Andersen Windows, 2000 or 2003 building codes.
How we go from a "WET BASEMENT" to "DAMP SPOTS" which Heartland Homes Warranty does not cover.
According to Heartland Homes documentation; their warranty does NOT cover "DAMP SPOTS" on foundation walls.
For almost 2 years we were never told we have "DAMP SPOTS" on our foundation walls.
To us and in our opinion, we have WET areas showing water percolating, bubbling, running down
our foundation. In our opinion those areas are NOT "DAMP SPOTS"
STAGE 4 - October 4 2006 - After we found water in our electrical panel due to a "COMPROMISED CONDUIT" the electrician found; Heartland Homes response is the "Company Seeks To Make Repairs."
IMPORTANT NOTE: Please read all of the references above to our "WET BASEMENT", including the
last one dated October 4 2006 to the Better Business Bureau, FROM Heartland Homes Pittsburgh, the builder of our brand new home.
OCTOBER 17 2006 - 13 days later read below the new references to our issues now being
considered simply "DAMP SPOTS". Picture below is the basement in our custom
love Heartland Homes home.
According to the documentation from Heartland Homes
July 22 2004 - October 4 2006 (over 31+ months after closing); we have a "WET BASEMENT", "EXTREME AMOUNT OF WATER", signed documentation to the Better Business Bureau from Heartland Homes Pittsburgh "WET BASEMENT problems..." and "Company Seeks to make repairs"
for OVER TWO (2) years our water infiltration is referenced as "WET" from our builder Heartland Homes in Pittsburgh.
THEN OCTOBER 17 2006 our water infiltration is NOW REFERENCED as "DAMP SPOTS" to the same Better Business Bureau that Heartland Homes earlier referenced our water issues as "WET BASEMENT".
THEN NOVEMBER 3 2006(few weeks after the BBB response directly above) our water infiltration is NOW REFERENCED to
the Pennsylvania State Attorney Generals office as "Heartland Homes will continue to monitor the situation but believes that the remedial steps taken have ELIMINATED THE WATER STAINING ISSUE."
Directly below October 17 2006 (13 days later) Heartland Homes now refers to our
WET BASEMENT as simply "DAMP SPOTS", and their warranty does NOT cover "DAMP SPOTS".
From July 22 2004 - October 4 2006 - According to Heartland Homes, we've had a WET BASEMENT.
For whatever reason starting October 17 2006 - we now have a "DAMP SPOTS."
our custom Heartland Homes.
voted 2009 U.S. News 10 Best Places to Live 2009 - #10 on the list Upper St. Clair PA.
We chose the Heartland Homes model called the Jefferson. Here is a photo of our
basement in our Heartland Homes.
IMPORTANT NOTE: Read Heartland Homes response to the State Attorney Generals Office November 3 2006.
A few weeks after Heartland Homes replies to the Better Business Bureau that we have "DAMP SPOTS"
STAGE 5 - October 17 2006 - After we request escalating our issues because here we are 2+ years after we closed on our brand new
Heartland Homes custom built home and we are still having water infiltration issues, now water also in our electrical panel due
to an "COMPROMISED CONDUIT" that brings the electricity into our home.
Heartland Homes response is the "Company states they performed work on customer's townhouse and this work was done as a COURTESY." "It is stated in customer's warranty that "Damp Spots on foundation walls do not constitute a wet basement." Company further states they are not responsible for damp spots on foundation wall."
STAGE 6 - November 3 2006 - Heartland Homes response to the State Attorney Generals Office;
"Heartland Homes will continue to monitor the situation but believes that the remedial steps taken
have ELIMINATED THE WATER STAINING ISSUE."
NOTE - October 17 2006 Heartland Homes Pittsburgh response to the Better Business Bureau is now "DAMP SPOTS"
November 3 2006 Heartland Homes response to the PA State Attorney Generals Office is "remedial steps
taken have ELIMINATED THE WATER STAINING ISSUE."
Here is what we spent in legal fees to try to get our water issues resolved. Please keep in mind, during our
1st year, we were told specifically by Heartland Homes "WET BASEMENT remedy to begin...", "DUE TO THE
EXTREME AMOUNT OF WATER..." & "WE WILL CONTINUE TO WORK TOWARDS a SOLUTION..."SEE ABOVE...
2007 Legal Fees we paid = $5,188.25
2008 Legal Fees we paid = $10,998.78
2009 Legal Fees we paid = $3,229.35 all totaled we paid $19,416.38 just in legal fees and our water issues were never resolved.
Total out of our pocket to date paid including deposition fees, BBB arbitration materials, etc = $26,026.83
** note click on image below to see full details.
State Attorney General's Office filing our complaint against Heartland Homes in Pittsburgh.
Our Legal Fees, Deposition Fees, BBB photos, replacing our Electrical panel and the details.
Our Heartland Homes-Pittsburgh experience.
5 year history with water infiltration issues into our brand new Heartland Homes home.
Water issues started 3 months after closing on our brand new Heartland Homes house.
Heartland Homes was notified every single time we had water infiltration. As you can see above,
we were told they were working on our issues.
Shortly after our 1 year warranty was over, we never heard back from our new home builder, Heartland Homes.
Even thought we were told Heartland Homes was working on our water infiltration issues, we never saw any
changes in the amount of water coming into our brand new Heartland Homes home.
We were never told about anything they were working on to correct our water issues.
We were never asked if there were changes to the water infiltrating our home.
Nor were we even told they were done working on the outside of our home to correct our
water infiltration issues, nothing?
Even after we sent a certified package that was signed for to the office of the owner(s)of
Heartland Homes Pittsburgh Alan Gillespie or Marty Gillespie, we hear nothing.
See our photos and you can see there are no changes to the amount of water coming into our home.
We are working on a dedicated Web Gallery so you can see a complete timeline of our entire history.
After we filed a case with the Better Business Bureau, shortly thereafter we hear back from the builder.
Marty Gillespie then called me to discuss our issues and came to our home to see our new home issues.
I was told they would resolve our issues and I was introduced to Craig Faulkner to be the person we work with.
During our BBB case filing, we saw Heartland Homes attempting to repair our water infiltration issues.
The work Heartland Homes did was at grade level and below, nothing above grade for whatever reason.
They did seal the lower brick on our home, that was it. None of our water issues resolved by the builder that
built our Heartland Homes home.
They never resolved our water infiltration issues during our BBB case, our next step was the court system.
All details are outlined in our website, which I am still working to complete.
We won the verdict from the Judge in our lawsuit, along with some monies for some of the repairs to our home.
Since we did not submit a granular detailed inspection, like we initially should have, the monies portion of our verdict was minimal.
Heartland Homes appealed the monies portion of our verdict.
Since the monies portion was around $11,000.00 and we already spent over $25,000.00 in legal fees, deposition costs,
replacing our electrical panel & still needed to spend another $20,000+ minimally for repairs
= why should we bother spending any more of our monies on an appeal?
We will be upside down over $50,000.00+ including the repairs to our brand new Heartland Homes home.
Our new home builder Heartland Homes did state they would continue to work towards a solution during our 1 year warranty.
That solution never happened, see all of the details below, including the emails stating they were working on our issues!
We filed a discontinuance (April 2009) and we didn't have to signed away any of our rights to post our experience online.
IF you were told we have been in and out of court for this, that is true however only from the standpoint
Heartland Homes appealed the monies portion of our verdict.
Our trial is over, life moves on, lessons learned.
So it will cost us an additional $50,000.00+ with the brand new home we purchased
once we complete the repairs required to our Heartland Homes home.
No structural engineer has ever been to our home on behalf of or representing Heartland Homes, at any time.
We were told during our 1 year warranty period, they were working on our issues.
However none of our issues were ever resolved and there was never any follow up with us regarding our
water issues from Heartland Homes, period.
VIEW our Heartland Homes Pittsburgh gallery slideshow of our experience.
February 2004
We close on our brand new 1st owner Heartland Homes Pittsburgh home.
Heartland Homes basement Water infiltration beside our electrical panel.
May 22 2004 - 3 months after our closing.
Love Heartland Homes in Pittsburgh
August 21 2004 - 6 months after our closing.
Love Heartland Homes Pittsburgh
Custom built home, February 2004.
April/May 2005 -
14/15 months after our closing
e Heartland Homes our new Custom Built townhouse.
May 22 2004 - 3 months after our closing.
Our first Heartland Homes custom built home.
August 21 2004 - 6 months after our closing.
Love Heartland Homes Pittsburgh
Custom built house water infiltration into foundation.
April/May 2005 - 14/15 months after our closing
Our new custom built home in Pittsburgh. Love Heartland Homes townhome.
May 22 2004 - 3 months after our closing.
Love Heartland Homes Pittsburgh townhouse.
September 18 2004 -
7 months after our closing.
IMPORTANT NOTE
MAY 2005
No Further Contact from
Heartland Homes until we file our Heartland Homes Pittsburgh complaint with the Better Business Bureau.
Our 1 year new home warranty is over.. NONE of our water infiltration
issues resolved..
Heartland Homes never
asked if our issues were resolved..
Pittsburgh Custom Built new home
Castleview Estates community.
June 18 2004 - 4 months after our closing
NOTE: no communication from
Heartland Homes from
SEPTEMBER 21 2004
through
JANUARY 20 2005.
4 MONTHS
during our water
infiltration issues
no communication
from our builder.
Heartland Homes Pittsburgh's #1 Custom Home Builder.
Basement of our Heartland Homes townhome.
Love Heartland Homes our new Custom Built home.
July 7th 2004 - 5 months after our closing.
our Heartland Homes custom home review
January 6 2005 -
11 months after our closing.
Pittsburgh Heartland Homes builder.
May 15 2005 - 15 months after our closing
Pittsburgh Heartland Homes
Custom Home Builder in Pittsburgh.
August 11 2004 - 6 months after our closing.
Heartland Homes new home construction.
Close on our new Pittsburgh
Heartland Homes home February 2004
January 13 2005 - 11 months after our closing
June 11 2005 Better Business Bureau complaint we filed
(click directly above to review our Heartland Homes Pittsburgh complaint we filed with the with BBB)
Heartland Homes new home construction Pittsburgh.
Heartland Homes Pittsburgh performs SOME remedial steps AFTER we file our case with the Better Business Bureau.
Our Heartland Homes Pittsburgh custom built home 2004.
Our custom built Heartland Homes 19 months after we moved in.
our Heartland Homes.
Review photo of our Heartland Homes custom home.
Our entire front door, door frame and door threshold are replaced. Front door is now white, no longer reddish color.
August 2005 Our Heartland Homes Pittsburgh custom built home. Another remedial step AFTER we file our case with the Pittsburgh Better Business Bureau.
our Heartland Homes Pittsburgh review.
...Links...
all links will open in a separate window
"Remember that most builders are seeking customer referrals and repeat buyers. They want you to be satisfied. If a problem develops, remain calm and approach your builder in a reasonable manner. By following the procedures described above, chances are that you will be able to resolve the problems."
September 2005
19 months after our 1st owner custom built Heartland Homes closing.
Foyer of our Heartland Homes home showing rain water continues to infiltrate our foyer.
Our new ceramic floor.
Rain water continues to infiltrate our foyer, even though Heartland Homes had our entire door, door frame and threshold completely replaced.
Heartland Homes wins Three Housing Excellence awards - 2008
Click on picture below to see their BUILDERS Association of Metropolitan Pittsburgh awards!
The link directly below will open in a separate window. "Heartland Homes has always been known for its attention to detail and fantastic home designs, but on Friday December 12th - Heartland was awarded with three concrete examples."
"More than 20 years ago, Heartland Homes was created with the desire to be the very best.
Whether a single-family home or an entire community,
our goal was then - as it is now - To exceed customer expectations on every level.
Today, our company remains resolute in our commitment to excellence.
We take great pleasure in offering exceptional value for every dollar spent in building your home.
What's more, we treat each and every customer with Honesty and respect. If it's important to you, it's important to us.
Quite simply, we at Heartland Homes are passionate about what we do.
In turn, we hope to share that passion with you throughout the creation and building of your dream home.
Our Mission Statement: To create custom homes of the highest quality at an affordable price with excellent customer service that exceeds expectations.
last updated September 7, 2010
Visit our other site at any time.. daverome.com over 9,000 visitors as of August 2010. AMAZING! We appreciate every ones support we've received.
Our Custom built home details.
Our Heartland Homes Pittsburgh review starts 3 months after closing.
Below are the scanned documents from Heartland Homes our custom home builder.
Custom home builder Pittsburgh PA.
our Heartland Homes Pittsburgh review some of our details.
6 months after we close on our brand new home. Heartland Homes
Jefferson model home, here is the photo of one of our basement cinder block
walls.
our brand new
custom home.
First owner home
6 months old.
Our love Heartland Homes-3 months after our new home closing.
our Heartland Homes Pittsburgh review 3 months after we close on our brand newHeartland Homes Home. Here is a close up photo of our basement wall section.
our Heartland Homes Pittsburgh review. 3 months after closing water issues started with our new home.
Our landscaping is completed June 2004.
Our Heartland home - 4 months after closing.
Our Brand new 4 month old Heartland Homes Pittsburgh home.
Heartland Homes new home construction- 5 months after our closing.
Close on our
Love Heartland Homes home Feb. 2004.
Photo shows our newly built home 6 months later.
Custom home builder of our Heartland Homes home.
Heartland Homes Pittsburgh our custom home builder.
Click on photo above to view the wall beside our electrical panel.
Email is 5 months after our closing on our brand new Heartland Homes home. First response from Heartland Homes regarding our water issues, over 2 months.
17 months after closing our Heartland Homes Pittsburgh builder and our new Heartland Homes townhome.
Our brand new custom built home as it stands today. Black areas are currently duct taped because the brick broke when we chiseled around it.
We removed sections of our brick veneer to verify whether flashing was installed per Andersen Windows manufacturer statement or 2000 or 2003 IRC building codes
were followed.
our Heartland Homes Pittsburgh review of our Heartland home today.
Heartland Homes-17 months after
our new home closing.
Heartland Homes and Better Business Bureau timeline for our case.
Our Heartland Homes - BBB timeline.
This image shows you all 3 documents
showing the transition from "Wet Basement Problems" to "Not responsible for DAMP SPOTS...etc" Review collection of water problem photos of our Heartland home.
New Construction Building Code - FLASHING
Water infiltration areas in our Heartland Home & areas showing no flashing installed.
First owner brand new built Heartland Home.
Removed brick from our brick home front to see what was installed behind our brick. According to 2000 & 2003 building code we should have flashing installed.
Pittsburgh new home construction.
Closed on our brand new home 2004.
Water issues started 3 months after.
New home construction in Pittsburgh.
Andersen Windows specifically states "heading flashing and installation flanges DO NOT take the place of standard window and door flashing...."
Here is the Andersen Windows documentation we received with our during our Heartland Homes pre-closing walk through.
our First Heartland Homes home &
Love Heartland Homes Pittsburgh experience.
Heartland Homes our new home.
New Construction Building Code - Weep Holes
Our new home construction. This is a image of our brand new home. In our opinion, our Heartland Homes built home should be up to code and have weep holes installed. Building code 2000 & 2003 both state "weep holes should be located in the first course of masonry, etc..."
Photo below shows the front of our Heartland Homes home months after we closed, then again in 2006.Note: in our opinion we see no weep holes installed.
New home construction brick home front with weep holes. We have no weep holes installed in our lower brick anywhere. This photo is a picture of our neighbors home in Castleview Estates Heartland Homes built community.
Heartland Homes - Castleview neighbor that has weep holes installed in their custom built Heartland Homes home in our Heartland Homes built community. This is one of the last homes
built in Castleview Estates.
Click on any photo here to see water in our electrical panel over a very short period of time.
We live in Heartland Homes Castleview Estates built by Pittsburgh's #1 custom builder.
water issues in
our electrical panel. Less than 4 years of owning our brand new Heartland Homes home, we have to replace our electrical panel due to corrosion.
Heartland Homes Pittsburgh review-3 months after closing our water issues started.
Heartland Homes our home builder here in Pittsburgh.
Water in our electrical panel a few years after our water issues started with our new Heartland Homes custom built home.
Heartland Homes reported they found a COMPROMISED CONDUIT that was allowing water to enter our electrical panel.
In our opinion this "COMPROMISED CONDUIT" relates back to the first picture above.
Our first Custom built
Heartland Homes Pittsburgh home.
Pittsburgh new home construction. Love Heartland Homes New construction, close on our new home February 2004. This is our first Heartland Homes Pittsburgh home.
Heartland Homes Pittsburgh
Castleview Estates McKees Rocks Kennedy Township PA
Please be sure to review our construction details in the last column below. We chiseled brick from our home to see what was behind our brick.
our Heartland Homes Pittsburgh review of our custom built Heartland Home. NOTE: weather stripping torn because the thumbscrews in the threshold will not recess properly.
our Pittsburgh Heartland Homes
custom built town home. NOTE: Problem with our threshold where the thumbscrews will not recess down.
Also NOTE: August 2005, our entire front door, threshold, frame are completely replaced. See pictures further down. Even after replacing rain water still infiltrates our foyer floor.
16 months after closing on our Heartland Homes new home.
our Heartland Homes custom built town home Pittsburgh. NOTE:Gap between our front door and door frame. You can see the light coming in from outside, with our front door closed.
our Pittsburgh Heartland Homes home. Our photos of our Heartland Homes Pittsburgh review of our custom built home. NOTE:cracks, separation between different building materials.
16 months after closing on our Heartland Homes new home. NOTE: Rain water coming under our door frame into our foyer with a brand new installed ceramic tile floor.
16 months after closing on our Heartland Homes new home.
Love Heartland Homes Pittsburgh
Luxury townhouse
July 28 2005 - 17 months after our closing
Water infiltration started 3 months after closing our new Love Heartland home.
3 months after closing on our new custom built Love Heartland Homes.
6 months after closing on our new custom built home.
11 months after closing our new custom built Heartland Homes house.
NOTE
As it was discussed at our Court Trial against Heartland Homes Pittsburgh, in December 2008;
No where in the Heartland Homes warranty does it state when Heartland Homes has to have work/repairs completed.
There is no specific turnaround time where the work must be completed. *in my own words.
